Frequently asked questions
Quick answers. For the full detail, see the help centre.
Do I need an account to buy?
No. An email address and a card are all you need. A free account is optional and only helps you find Your purchases on other devices.
Where do my files go?
Into your private conversation with the creator. Instant content also opens on its own set page as soon as you pay, with Download set.
How do I get back to something I bought?
Open Your purchases. Tap Keep on this device after buying, or use Email me my purchases on a new device.
What does "Vouched by" mean on a creator's page?
Other creators on Slip are saying this creator is real and treats fans well. Tap it to see who. It's their word, not a check by Slip; Slip's own checks are the marks with a ✓, like 18+ verified.
What if the creator doesn't reply or deliver?
If a confirm-first order or a Paid reply isn't delivered in 72 hours, or a custom request isn't accepted within 72 hours or isn't delivered in its quoted window, you're refunded in full automatically, Slip fee included. A tip buys nothing, so there's nothing to refund; you can cancel one within an hour of paying.
Can I get a refund on content I've bought?
If something's wrong with content you bought, use Request help: we look at every request, and a technical failure is put right or refunded. Content that never arrives is refunded automatically (see above).
Will I pay twice for something I've already bought part of?
No. Singles never cost more than their set: in one payment, once your picks reach the set's price, the rest of the set is picked for you at that price. Later, whatever you've already paid toward a set or a bundle (singles from it, a set you bought, or another bundle that held some of it) counts toward it, so the rest costs the difference: Complete for shows the price. Anything you already have all of isn't sold to you again. This works on a device that remembers you, from your conversation, or once you've entered the code we email you at checkout.
Can I message the creator without tipping?
Only if the creator allows it and you've bought from them. Otherwise a message goes with a tip.
Can I edit or delete a message?
Yes, for 15 minutes after sending. Tap ⋯ beside your message, then Edit or Unsend.
How do I react to a message?
Tap the heart beside it and choose an emoji, or + for more. Tap your reaction again to remove it.
What will the creator see about me?
The name you choose (blank shows "Anonymous") and what you bought from them. Your email only if you joined their list.
What appears on my card statement?
A discreet name, never the creator's. You see the exact wording before you pay.
Why does my file have a code on it?
Every copy is made for its buyer. The code protects the creator if a file is shared.
How do I turn off notifications?
Tap Turn off in your conversation. To stop emails, use the unsubscribe link in any of them.
Something went wrong with my purchase.
Use Request help beside the purchase in your conversation, and please ask us before disputing a charge with your bank.